ReclaimRx Health ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide, including:
- Full name, email address, and phone number
- Date of birth and gender
- Health history, symptoms, and medical information
- Payment and billing information
- Communications you send us
Information Collected Automatically
When you visit our website, we automatically collect certain information, including IP address, browser type, pages visited, time spent on pages, and referring URLs. This information is used for analytics and to improve our services.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our telehealth services
- Connect you with licensed clinicians for consultation and treatment
- Process payments and manage your subscription
- Send you appointment reminders, health updates, and service communications
- Comply with legal obligations, including HIPAA requirements
- Improve and personalize your experience
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Licensed clinicians and healthcare providers for the purpose of delivering your care
- Pharmacy partners to fulfill prescribed medications
- Payment processors to handle billing transactions securely
- Technology and service providers who assist in operating our platform, under strict confidentiality agreements
- Legal authorities when required by law or to protect the rights and safety of our users
4. HIPAA & Health Information
We are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with our HIPAA Notice of Privacy Practices. We implement administrative, technical, and physical safeguards to protect your health information.
5. Data Security
We use industry-standard encryption (SSL/TLS) and security protocols to protect your data in transit and at rest. Access to personal and health information is restricted to authorized personnel only. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience. You can instruct your browser to refuse cookies, though some features of our site may not function properly without them.
7. Your Rights
Depending on your location, you may have rights including the right to access, correct, or delete your personal information. To exercise these rights, contact us at info@reclaimrxhealth.com.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
info@reclaimrxhealth.com
ReclaimRx Health