Privacy Policy

1. Introduction

ReclaimRx Health ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (reclaimrxhealth.com) or use our telehealth services.

Please read this policy carefully. By accessing or using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Identifiers: Name, email address, phone number, date of birth, and mailing address.
• Health Information: Medical history, symptoms, medications, treatment preferences, and other health-related information you provide during your assessment or consultation.
• Payment Information: Billing details and payment method information. Payment transactions are processed by PCI-DSS compliant third-party processors. We do not store full payment card numbers.
• Technical Data: IP address, browser type, device identifiers, and usage data collected automatically when you visit our site.
• Communications: Messages, emails, or other communications you send to us.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our telehealth services
• Process your health assessment and connect you with licensed clinicians
• Facilitate prescription fulfillment through licensed pharmacy partners
• Communicate with you about your care, account, and subscription
• Process payments and manage billing
• Comply with applicable laws and regulations, including HIPAA
• Send service-related notifications and, where permitted, marketing communications you have opted into

We do not sell your personal information to third parties. We do not use your health information for advertising purposes.

4. HIPAA and Protected Health Information

ReclaimRx Health operates as a covered entity or works with covered entities under the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) you share with us is handled in accordance with HIPAA requirements.

Your separately provided HIPAA Notice of Privacy Practices describes your rights regarding your PHI and how we may use and disclose it. You may request a copy at any time by contacting us at hello@reclaimrxhealth.com.

5. How We Share Your Information

We may share your information with:

• Licensed Clinicians: Telehealth providers who review your assessment and provide medical consultations. Our provider network includes Ovie Health Group, whose clinicians — including McKenzie, a board-certified Family Nurse Practitioner and obesity medicine specialist serving as Clinical Director — are licensed to provide care in multiple states.
• Pharmacy Partners: Licensed pharmacies that fulfill prescriptions on your behalf, including Perfect Rx Pharmacy, 5810 Long Prairie Rd, Flower Mound, TX 75028.
• Technology Vendors: HIPAA-compliant platforms that support our telehealth, billing, and communication infrastructure.
• Legal Authorities: When required by law, court order, or to protect the rights and safety of our patients or the public.

We require all third-party service providers to maintain appropriate data protection standards consistent with applicable law.

6. Data Retention

We retain your personal and health information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable state and federal requirements, including HIPAA and state medical record retention laws. When information is no longer needed, we securely delete or de-identify it in accordance with our data retention schedule.

7. State-Specific Privacy Rights

If you are a resident of California, Nevada, Virginia, Colorado, Connecticut, Utah, or Maine, you may have additional rights under your state's privacy laws, including the right to:

• Know what personal information we collect about you and how it is used
• Request deletion of your personal information
• Correct inaccurate personal information
• Opt out of the sale or sharing of your personal information
• Limit the use of sensitive personal information
• Be free from discrimination for exercising your privacy rights

We do not sell your personal information. To exercise these rights, contact us at hello@reclaimrxhealth.com. We will verify your identity before responding to your request and may need to confirm your state of residence.

8. Your Rights Regarding Your Health Information

Under HIPAA and applicable state law, you have additional rights regarding your Protected Health Information (PHI), including the right to:

• Access and obtain a copy of your health records
• Request an amendment or correction of your health records
• Request confidential communications (for example, by alternative means or at an alternative location)
• Request restrictions on certain uses and disclosures of your PHI
• Receive an accounting of certain disclosures of your PHI
• Revoke a written authorization you previously gave for uses or disclosures of your PHI

If you believe your privacy rights have been violated, you may file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at www.hhs.gov/ocr/privacy/hipaa/complaints, or by mail. We will not retaliate against you for filing a complaint. You may also contact us directly at hello@reclaimrxhealth.com.

9. Data Security

We use industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and secure infrastructure. However, no method of electronic transmission or storage is 100% secure. We encourage you to contact us immediately if you suspect any unauthorized access to your account.

10. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal and medical record retention requirements
• Opt out of marketing communications at any time
• Request a copy of your HIPAA Notice of Privacy Practices

To exercise any of these rights, contact us at hello@reclaimrxhealth.com.

11. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website, analyze traffic, and understand how visitors interact with our content. You may control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of our site.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: