Return & Refund Policy

1. Overview

This Return & Refund Policy explains how refunds and cancellations work for the services and products available through ReclaimRx Health. It supplements our Terms of Service, and in the event of a conflict, the Terms of Service control. ReclaimRx Health provides a technology platform; clinical services are provided by independent, licensed healthcare professionals, and medications are dispensed and shipped by our pharmacy partner.

If you are unsatisfied with our products or services, please contact us at hello@reclaimrxhealth.com.

2. Consultations

The consultation fee covers the review of your health information and a licensed provider's clinical assessment of whether treatment is appropriate for you. Because clinical services are performed by a licensed provider, consultation fees are non-refundable once a provider has completed your assessment, regardless of whether you are determined eligible for treatment or whether you choose to fill a prescription.

If you cancel your assessment before a provider has begun reviewing your information, you may request a full refund of the consultation fee. Refund eligibility in this case is determined based on the provider's review status at the time of cancellation.

3. Subscriptions

Certain services are offered on a subscription basis. You may cancel your subscription at any time through your account settings or by contacting support. Cancelling stops future recurring charges; it does not automatically refund the current billing period. Fees for the current period are non-refundable, but you will continue to have access to the services you have already paid for through the end of that period.

4. Medications

Medications are dispensed and shipped by our pharmacy partner, not by ReclaimRx Health. Due to the nature of our business, we cannot accept returns for prescriptions that have already been dispensed. Once a prescription is filled, it is considered a final purchase because the medication cannot be used for another patient.

In certain cases, we may replace products that you have ordered. This includes instances where the product is damaged upon delivery. Return requests must be made within three (3) days of delivery and may require you to submit photo evidence to support your claim.

All authorized refunds will be limited to one product and are issued to the payment method that you used to purchase the order that you are returning. Refunds may take up to 30 days to be received.

Questions about a specific medication order may also be directed to our pharmacy partners:

5. How to Request a Refund or Cancellation

To request a refund, replacement, or cancel a subscription, please contact us at:

Please include your name, the email associated with your account, and the order or subscription you are referencing. We will review your request and respond in accordance with this policy and applicable law.

6. State Law Variations

Some states require specific refund or cancellation rights that may differ from the terms above. To the extent a state law provides you with greater rights, those rights apply. Nothing in this policy is intended to waive any right you may have under applicable federal or state law.

7. Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Changes will apply to future purchases and subscriptions. The current version will always be available on our website, and material changes will be reflected in the "Effective Date" above.