Consent to Telehealth

1. Introduction

ReclaimRx Health (collectively, "we," "our," "us," or "ReclaimRx Health") is a company that offers a website and related application through which users, clients, or other visitors (collectively, "you" or "your") may request and obtain online consultations with affiliated, independent, licensed physicians, nurse practitioners, and other provider types (collectively, "Provider" or "Providers") as managed by our contracted provider network, Ovie Health Group.

Services may include consultations, treatment plans, at-home labs, diagnoses, or prescriptions through nationwide local and/or mail-order pharmacies that ReclaimRx Health has partnered with for the provision of such services (collectively, "Services"), including Perfect Rx Pharmacy. These Services are provided online via telehealth, which may use synchronous video or voice, asynchronous chat, text (SMS), email, or other secure communication methods. Telehealth may involve the electronic transmission of personal health information such as health records, laboratory findings, photographs, video recordings, or information obtained from remote monitoring devices for proper clinical assessment, diagnosis, treatment, and follow-up.

2. Potential Benefits of Telehealth

The potential benefits of telehealth include:

• Access to medical care and health education without leaving home.
• Private diagnosis and treatment at times more convenient to your schedule.
• Potentially improved clinical outcomes and more affordable care.

3. Potential Limitations of Telehealth

Telehealth may involve certain risks, including but not limited to:

• Technical failures disrupting or distorting treatment information.
• Sessions being interrupted or accessed by unauthorized persons.
• Miscommunication between you and your Provider.
• Information being overheard by others near you.
• Electronic communication being intercepted, forwarded, or altered without your knowledge.

Additionally, regulatory requirements in your state, your medical history, or your presenting condition may limit your ability to obtain certain Services or prescriptions. Telehealth may not provide sufficient information for an accurate diagnosis or treatment, and technology failures may disrupt Services.

4. Responsibility to Maintain a Primary Care Provider

You are encouraged to consult your local primary care provider and other specialists as needed. Providers through our platform do not replace your local primary care physician or specialists. Maintaining a relationship with your primary care physician is required for care through ReclaimRx Health.

In a medical emergency, you must call 911 or go to the nearest hospital.

5. No Guarantee of Results

There is no guarantee that using ReclaimRx Health Services or products will result in positive outcomes. Discuss alternative treatment options with your primary care physician or a qualified specialist before and during treatment. You must notify Providers of any adverse effects or unexpected physical, mental, or emotional responses to treatment.

6. Notification of Changes

You agree to promptly notify Providers of any changes that may affect eligibility for Services, including pregnancy, breastfeeding, or other treatments. You are responsible for disclosing all medications, lab tests, and assessments received elsewhere and notifying other healthcare professionals of any Services or tests obtained through ReclaimRx Health.

7. Referrals

Some conditions may require in-person care. Providers may refer you to a local medical professional or your primary care physician if your condition cannot be treated through telehealth.

8. Financial Responsibility

You are financially responsible for Services rendered.

9. Telehealth Acknowledgment

By accepting this Consent to Telehealth, you affirm that you:

1. Understand and consent to receive medical care and treatment via telehealth from affiliated Providers.
2. Have read this Consent carefully and understand that telehealth may provide benefits but has inherent risks, and results cannot be guaranteed.
3. Understand that all confidentiality protections under federal and state law apply, but certain mandatory or permissive disclosures may occur.
4. Understand that Providers may employ varying approaches to care, which you have the right to decline.
5. Understand that Providers may recommend FDA-approved devices or medications for uses different from FDA-labeled indications, which you may refuse.
6. Understand that affiliated Providers supplement, but do not replace, your primary care provider.
7. Understand that no guarantee of satisfactory results is provided.
8. Understand that Providers may determine your condition is inappropriate for telehealth, requiring in-person care.
9. Understand that telehealth cannot provide urgent or emergent care. If you are experiencing a medical emergency, call 911 or go to your nearest emergency department.
10. Understand that you have access to your health information in accordance with applicable laws.
11. Agree to provide accurate and complete health information to Providers.
12. Consent to ReclaimRx Health and affiliated Providers collecting, using, and sharing your information as permitted by law and as described in our HIPAA Notice of Privacy Practices and Privacy Policy.
13. Agree to hold harmless ReclaimRx Health, the Medical Group, Providers, partners, vendors, pharmacies, parent company, agents, and subsidiaries in the event of data compromise or delayed care resulting from platform technology failure.
14. Understand that consent can be withdrawn at any time in writing by emailing hello@reclaimrxhealth.com. Otherwise, consent renews with each telehealth consultation.

10. Services from Medical Group

ReclaimRx Health is not a medical group and does not provide medical advice or treatment. Providers accessed through our platform are independent and contracted through Ovie Health Group. Care is the sole responsibility of the Medical Group and its Providers.

You agree that any prescriptions obtained from a Provider are for personal use only. You must read all product information and labels and contact your Provider with questions regarding use. Refunds and returns for dispensed medications are governed by our Return & Refund Policy and applicable pharmacy law.

11. Use Agreement

By establishing an account and/or logging onto ReclaimRx Health's website, applications, or platform, and by using any Services, you acknowledge and accept the most current version of this Consent to Telehealth. Updates will be posted on the website and supersede prior versions. You are encouraged to review this Consent, our Terms of Service, and Privacy Policy regularly.

12. Notice

Telehealth services through this website and platform are provided by independent medical Providers, including Ovie Health Group and its affiliated Providers. Lead Provider: NP McKenzie, board-certified Family Nurse Practitioner and obesity medicine specialist (NPI 1972131050), serving as a provider and Clinical Director of Ovie Health Group. State licenses: California 95025088, Massachusetts 2352682, Rhode Island (pending), and Vermont 101.0136145TELE. Please reach out with any questions regarding other state licensures to hello@reclaimrxhealth.com.

For questions about this Consent to Telehealth or the services available through ReclaimRx Health, contact us at: